For Hong Kong residents who suffer from accidents (e.g. traffic accident, fire etc.), emergencies (e.g. robbery, attack etc.) or casualties in the Mainland, you or your relatives should immediately report to, and seek assistance from, the local Public Security Bureau. For assistance from the police, please dial 110; for ambulance service, dial 120 (fees are generally charged for medical services, which may include ambulance fees and emergency treatment fees); for fire departments, dial 119; and for reporting of traffic accidents, dial 122.

For further assistance, please contact the Immigration Department of the Government of the Hong Kong Special Administrative Region (Immigration Department), the Office of the Government of the Hong Kong Special Administrative Region in Beijing (HKBJO), the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai (SHETO), the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong (GDETO), the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu (CDETO) or the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan (WHETO).

Contact numbers and addresses of the relevant offices are listed below:

• Assistance to Hong Kong Residents Unit, Immigration Department

  24-hour hotline: (852) 1868 (may also use network data through the Immigration Department Mobile Application to call the 1868 Hotline or fill in Online Assistance Request Form)
  Fax: (852) 2519 3536
  Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong

• Immigration Division
  HKBJO

  {Office hours: Monday to Friday: 8:30 am - 12:00 pm; 13:00 pm - 17:30 pm (not available during public holidays)}
  Tel: (86 10) 6657 2880 Ext. 032
  Fax: (86 10) 6657 2830
  Address: No. 71, Di'anmen Xidajie, Xicheng District, Beijing, China
  Postal Code: 100009

• Immigration Division
  SHETO

  {Office hours: Monday to Friday: 8:30 am - 12:30 pm; 13:30 pm - 17:30 pm (not available during public holidays)}
  Tel: (86 21) 6351 2233 Ext. 160
  Fax: (86 21) 6351 9368
  Address: 21/F, The Headquarters Building, 168 Xizang Road (M), Huangpu District, Shanghai, China
  Postal Code: 200001

• Immigration Division
  GDETO

  {Office hours: Monday to Friday: 8:30 am - 12:30 pm; 13:30 pm - 17:30 pm (not available during public holidays)}
  Tel: (86 20) 3891 1220 Ext. 608
  Fax: (86 20) 3877 0466
  Address: Flat 7101, 71/F, Citic Plaza, 233 Tian He North Road, Guangzhou, China
  Postal Code: 510613

• Immigration Division
  CDETO

  {Office hours: Monday to Friday: 8:30 am - 12:30 pm; 13:30 pm - 17:30 pm (not available during public holidays)}
  Tel: (86 28) 8208 6660 Ext. 330
  Fax: (86 28) 8208 6661
  Address: 48/F, Office Tower 2, Chengdu IFS, No.1, Section 3 Hongxing Road, Chengdu, Sichuan Province, China
  Postal Code: 610021

• Immigration Division
  WHETO

  {Office hours: Monday to Friday: 8:30 am - 12:30 pm; 13:30 pm - 17:30 pm (not available during public holidays)}
  Tel: (86 27) 6560 7300 Ext. 7334
  Fax: (86 27) 6560 7301
  Address: Unit 4303, Tower I, New World International Trade Tower, 568 Jianshe Avenue, Jianghan District, Wuhan, China
  Postal Code: 430022

HKSAR Government has published a leaflet titled "Guide to Assistance Services to Hong Kong Residents in the Mainland" outlining the scope of assistance that can be provided by the HKSAR Government.

While you are in the Mainland, the HKSAR Government can:

• Issue you an Entry Permit for returning to Hong Kong if you have lost your identity document.
• Notify your relatives in Hong Kong and give them advice on procedural matters if you are involved in a serious accident or become a casualty.
• Liaise, upon request from the parties concerned, with your relatives or friends in Hong Kong for rendering financial assistance.
• Pass information to the resident's relatives in Hong Kong about his/her detention or arrest upon receipt of notification from Mainland law enforcement agencies. Since 2001, the HKSAR Government has, by way of an administrative arrangement and on the basis of mutual respect for the relevant laws of both sides, put in place a reciprocal notification mechanism with the Mainland in respect of cases involving unnatural deaths and imposition of criminal compulsory measures or institution of criminal prosecution on residents from the other side. Please refer to this link for information on the new arrangements on the reciprocal notification mechanism between Hong Kong and the Mainland;
• Inquire, on request from your relatives or friends in Hong Kong, about the situation of the case for which you have been arrested or detained by the Mainland law enforcement agencies.
• Provide information on lawyers in the Mainland to you or your relatives or friends on request.
• Provide any other relevant advisory services.

Assistance that cannot be provided by the HKSAR Government

• Intervene in the judicial system or administrative operations of the Mainland when providing assistance to Hong Kong residents under the principal of "One Country, Two Systems".
• Shield unlawful acts or absolve Hong Kong residents from criminal liability.
• Obtain better treatment than that provided for Mainland residents in hospital, under detention or in prison.
• Pay hotel, legal, medical or travelling expenses, or any other bills for the parties concerned.